Support Center

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Frequently Asked Questions

What is Finora?

Finora is a comprehensive financial management platform designed to help individuals and businesses track expenses, manage budgets, analyze spending patterns, and achieve financial goals. Our intuitive dashboard provides real-time insights into your financial health.

How do I get started with Finora?

Getting started is easy! After creating your account, you can:

  1. Connect your bank accounts and credit cards
  2. Set up your budget categories
  3. Define your financial goals
  4. Explore your personalized dashboard

Our onboarding wizard will guide you through each step of the process.

Is Finora available on mobile devices?

Yes! Finora is available as a mobile app for both iOS and Android devices. You can download the app from the App Store or Google Play Store. The mobile app offers the same features as the web version, allowing you to manage your finances on the go.

How does Finora keep my financial data secure?

At Finora, security is our top priority. We implement multiple layers of protection:

  • Bank-level 256-bit encryption for all data
  • Two-factor authentication
  • Secure, read-only connections to financial institutions
  • Regular security audits and compliance with industry standards
  • We never store your bank credentials on our servers

Live Chat

Chat with our support team in real-time

Available: 24/7

Email Support

Get help via email for complex issues

Response time: 24 hours

Phone Support

Speak directly with a support agent

Mon-Fri: 9AM-6PM EST

Send Us a Message

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Video Tutorials

Getting Started Tutorial

Getting Started with Finora

Learn the basics of setting up your account and navigating the dashboard.

5:32 12.5K views
Budget Setup Tutorial

Setting Up Your Budget

Create and manage custom budgets to track your spending effectively.

7:15 8.3K views
Financial Goals Tutorial

Creating Financial Goals

Learn how to set and track your financial goals for better planning.

6:48 5.7K views
Reports Analysis Tutorial

Understanding Reports

Dive deep into financial reports and analytics to gain insights.

8:22 4.2K views

My Support Tickets

Issue with connecting bank account

Ticket #1234 Opened: May 15, 2023 Open

I'm having trouble connecting my Chase bank account. When I try to link it, I get an error message saying...

Question about premium features

Ticket #1187 Opened: May 10, 2023 Awaiting Response

I recently upgraded to the premium plan but I'm not seeing the advanced reporting features. Where can I access...

Password reset assistance

Ticket #1056 Opened: April 28, 2023 Resolved

I need help resetting my password. I'm not receiving the password reset email when I request it...

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